Consumer Rights Act 2015
In effect since 1 October, the act covers the information that has to be provided to consumers (individuals who are potential or actual purchasers of goods, services or digital content for purposes which are wholly or mainly outside their trade, business, craft or profession); contract terms; and remedies if goods, service or digital content are faulty or are not provided when they are supposed to be. Partly a consolidation and updating of previous legislation, but with some significant new provisions.
Don’t be misled by the 99.9% of information and guidance that refers only to businesses as providers of goods, services and digital content. Charities and other not for profit organisations must also comply with the legislation, in relation to any goods, services or digital content which they sell to consumers or for which they make a charge to consumers. The law applies even if they don’t think of it as selling, and even if they don’t think of their service users or customers as consumers.
This update came from Sandy Adirondack. See her website for guidance on legal issues for voluntary and community organisations: www.sandy-a.co.uk/