On behalf of Adult Social Care at Solihull Council, I would like to wish you all the best for the year ahead.
As we look forward to the new year, I would also, like to take this opportunity to remind you of some of the changes that have taken place over recent months as part of our redesign of adult social services – aimed at delivering our vision: A Solihull where all partners, including local people work together to promote well-being, independence, dignity and choice.
At the end of September, we launched a new single point of contact for new and existing adult social care customers in Solihull – 0121 704 8007. This is also the number that you should use for all referrals or enquiries about the service. Faxes should be sent to: 0121 704 8181.
The new phone number is hosted by Solihull Council’s Contact Centre based at the Bluebell Centre, Chelmsley Wood with support from adult social care staff. Sitting behind the new phone number is a new ‘care management pathway’ which starts with providing people with immediate access to information, advice and small adaptations as well as referral to good quality preventative services available from external organisations and the wider community.
There is also a new, dedicated, Adult Safeguarding Team also based at the Bluebell Centre, which will improve the Council’s ability to respond to adults reported to be suffering abuse and two Promoting Independence Teams, one based at the Bluebell Centre and the other at Century House, Shirley to work with people who need short-term support to get them back to full independence, including after a stay in hospital.
For those who do need longer term support, the second phase of our redesign includes the review of our Support Planning Teams. By April 2014, there will be two teams in place – one based in the north of the borough at Chelmsley Wood Primary Care Centre and one in the south at 3 The Green with a mix of skills across the specialisms so that the teams are flexible enough to meet the changing demands of Solihull’s population.
The second phase will also see the creation of a brand new ‘Review and Moving On’ team, who will work borough wide to undertake all the annual reviews for those people who have stable support plans. The team will support individuals who wish to remain in the community by accessing extra care or supported living as an alternative to residential care.
Work is also ongoing with health partners on a range of initiatives through our Integrated Care and Support Solihull (ICASS) Programme. As part of service redesign we are also looking at the delivery of mental health services and the development of out of hospital pathways, in particular to avoid people being admitted to hospital unnecessarily and to get them home again after a hospital stay.
This redesign of our care professional services is part of a bigger transformation programme which will continue to see us move away from traditional models of residential and day care, offering greater choice in supported living and in daytime opportunities.
At the same time we will continue to develop our partnerships with the huge range of providers in the borough to ensure that people in Solihull have access to a range of support to help them live their lives in the way they want.
If you have any questions or would like more information please contact me.
In the meantime, thank you for your continued support and can I wish you a Happy New Year.
Director for Adult Social Care